As Belts Tighten, Innovative Thinking Gives Financial Institutions an Edge
- Leadership Letter: Jana Schmidt
- Seven Steps to Make Your Financial Institution More Innovative
- Three Winning Innovations From Harland Clarke Holdings Corp.
- Tap an Opportunity to Boost Profits and Efficiency
- Commitment in Action
- Harland Clarke Hosts Diversity Management Panel Discussion
- Mystery Shop Report
- Boosting Internet Check Orders
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Focusing on What’s Important
Leadership Letter from Jana Schmidt
Jana Miller Schmidt is senior vice president of Community Market Sales, Marketing and Communications for Harland Clarke. She is responsible for revenue growth of the community bank and credit union segment of Payment Solutions, and she leads a team of marketing and communications professionals who develop and manage innovative payment products and deliver strategic messaging to clients, consumers, industry associations, communities and employees. Jana joined the company in 1990.
During difficult times, the collective focus is drawn to what is important — and concepts like strength and trust take on even greater meaning.
At Harland Clarke, the things that matter to us and our strengths are woven together. We remain financially sound, a result of being proactive and actively managing costs while focusing on the fundamentals of our business. We continue to invest in our clients’ success, providing industry-leading service and innovative solutions that bring additional value to their businesses. And we maintain our commitment to the communities where we live, work and play through corporate donations and employee volunteerism.
In this issue of Delivering Value, you’ll read more about innovation
in our cover story — and discover how it can thrive even during an economic downturn. Our Solution Spotlight provides insight about
how Harland Clarke Business Solutions™ can help boost
profits and efficiency at your financial institution while
increasing small-business account holder satisfaction and security. You’ll also get a glimpse into Harland Clarke’s community involvement, from charitable giving to employee volunteerism with Junior Achievement to activities that honored Dr. Martin Luther King Jr. And if you have been looking for ways to enhance your diversity management efforts, you’ll find four take-away ideas from a recent diversity panel discussion held at Harland Clarke.
In our Mystery Shop Report, you'll see sample scorecards that give you insight into the frontline branch experience. And our case study highlights how Harland Clarke’s e-Commerce Marketing team helped a financial institution client significantly increase check program profitability by implementing internet channel best practices that encouraged more account holders to place check orders online.
From all of us at Harland Clarke, thank you. We appreciate your continued trust in our company as a preferred supplier, the ability to serve you and your account holders every day, and the opportunity to be part of the solution as the financial services industry regains its footing.
Sincerely,
Jana Miller Schmidt
Senior Vice President
Community Market Sales, Marketing and Communications